FAQs


PRODUCTS

Where can I purchase?

In addition to purchasing directly on klhbotanicals.com, you can also purchase our products exclusively at Beautable.com!

Are your products all natural?

We use nature's finest ingredients to produce our products.  Our oils and butters are all natural except where noted.  For example, some fragrance oils we use to scent butters and soaps are not all natural.  However, these fragrances are skin safe and phthalate-free.  We use preservatives that are formaldehyde and paraben-free for products that contain or may come in contact with water to protect you against the growth of  harmful microbes.

Why is the consistency of a product I ordered previously different from my recent order?

We use natural and organic ingredients with no harmful drugs or synthetic stablizers. Due to the nature of these ingredients, the consistency and scent may vary, but product efficacy remains in tact.

SHIPPING/Returns

What carrier do you use to ship products?

We ship all packages via USPS First Class Package.

When will my order ship?

 Same day shipping is available on most orders if placed before 12 pm Central time.  Please allow 1-3 business days for processing and shipping.  Once an order is ready to be shipped, an email notification with tracking will be provided.   Typically, you should allow 3-5 business days for delivery.

What if I need to return a product?

We're sure you will love our products!  However, we do accept returns within 30 days of purchase.  Please note that due to the nature of our products, returns will only be accepted for unopened/unused products.  If there is a problem with your order, please let us know so we can give you the great customer service experience you deserve!  You may view our complete return policy here.

Do you ship internationally?

At this time we ship to Continental U.S., Alaska, Hawaii, U.S. Territories, PO Boxes and APO/FPO addresses, Canada, and Great Britain.